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We have contacted every customer eligible for a refund by email, phone or both. The spokesperson added: 'The team is continuing to work hard, and as swiftly as possible, to process the refunds due under the Package Travel Regulations to our remaining customers. This represents 94 per cent of the amount due a refund under the Package Travel Regulations and over 92 per cent of customers. To date, it says it has refunded £7.2million to over 5,790 customers. This is Money got in touch with Teletext to ask the firm why these customers - and many others - had received no refund yet.įortunately, it said the three above customers had now been fully refunded - but it is still working on paying other passengers back. However, she still hasn't received this and it has been nearly a year since she was due to travel. She was told she could apply for a refund for the £1,005 as of January 2021 which she did.

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'After waiting three months, we only received a refund for the voucher amount and have since not had any more information about getting our full refund back.'Īnother customer, Natalie, was due to travel to Faro with two friends in October 2020 but this was cancelled due to the pandemic. 'The following day I spoke to someone who confirmed the full amount would be refunded but said it would be in two separate payments. 'When calling multiple times, where wait times exceeded four hours, we finally got through to someone who said they would refund the £7,257.30 but not the amount from the vouchers. Teletext Holidays continues to face criticism for its response to the pandemic & its customers

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